Last Updated: 15 July 2026
At Fresh Prints, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website (https://freshprints.co.nz) and purchasing our print-on-demand products (including garments, signage, displays, graphics, stickers and all other items we sell), you agree to the terms of this policy.
1. Personal Information We Collect
To process your orders and provide a seamless shopping experience, we collect the following personal information directly from you:
- Contact Information: Your name, email address, phone number, billing address, and shipping address.
- Order Details: Products purchased, sizing, custom designs uploaded, and transaction history.
- Device & Usage Data: IP address, browser type, cookies, and website interaction data (collected via WooCommerce and analytics tools).
2. Why We Collect Your Information (Purpose)
We collect and use your information to:
- Process, manufacture, and fulfill your print-on-demand orders.
- Arrange delivery of your items to your specified shipping address.
- Communicate order updates, tracking information, and customer support.
- Send promotional emails or newsletters (strictly on an opt-in basis, complying with the Unsolicited Electronic Messages Act 2007).
- Improve our website functionality, product offerings, and customer service.
3. How We Share Your Information (Disclosures)
We do not sell your personal data. However, to operate our print-on-demand store, we must share specific details with trusted third parties:
- Print-on-Demand & Fulfillment Partners: We share your order details, shipping address, and custom design files with our partners only when necessary to fulfil your order.
- Shipping & Delivery Carriers: We share your name, shipping address, and phone number with carriers (such as NZ Post, DHL, or other couriers) to deliver your physical goods.
- Payment Gateways: Your payment details are processed securely through encrypted third-party processors (e.g., Stripe, PayPal). We do not store your credit card details on our servers.
- Service Providers: Website hosting, IT support, and email marketing platforms.
Note: Where personal data is shared with overseas suppliers or service providers, we take reasonable steps to ensure they protect your data with privacy safeguards comparable to New Zealand’s Privacy Act 2020.
4. Storage and Security
We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. WooCommerce transaction data is encrypted using SSL technology.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or to comply with New Zealand tax and legal record-keeping requirements.
5. Cookies and Tracking
Our website uses cookies to keep track of items in your shopping cart, remember your preferences, and analyze our traffic. You can manage or disable cookies directly in your browser settings, though doing so may affect your ability to use certain features on our store.
6. Your Rights (Access and Correction)
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any inaccurate, outdated, or incomplete information.
- Opt-out of any marketing communications at any time using the “Unsubscribe” link in our emails.
If you would like to exercise any of these rights, please contact us using the details below.
7. How to Contact Us
If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact our Privacy Officer at:
- Email: sales@freshprints.co.nz
- Physical Address: Unit F, 5 Miro Place, Albany, Aucland 0632.